At Goolala, we aim to deliver your orders safely and on time. This policy outlines how we handle shipping, delivery timelines, and related concerns.
We currently ship to all major locations across Philippines. For international shipping, please contact us before placing an order to confirm availability and rates.
All orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive an order confirmation email once your order has been successfully placed, and a second email with tracking information when your order has shipped.
We offer the following shipping options:
Standard Shipping: Estimated delivery in 5–7 business days
Express Shipping: Estimated delivery in 2–4 business days
Overnight Shipping (if available): Estimated delivery within 1 business day
Note: Delivery times are estimates and may vary depending on your location and courier delays.
Shipping costs are calculated at checkout and are based on the weight, dimensions, and destination of your order. Free shipping may be offered on select orders or promotions.
Once your order has shipped, you will receive a tracking number via email or SMS. You can track your order using the provided link.
We are not responsible for delays caused by:
Natural disasters or weather conditions
Courier service disruptions
Incorrect or incomplete shipping addresses provided by the customer
If your package is lost or arrives damaged, please notify us within 48 hours of delivery. We will coordinate with the courier to resolve the issue and, if eligible, arrange a replacement or refund.
For shipping-related inquiries, contact us at:
📧 help@goolala.app
