Privacy Policy – Goolala

Last Updated: 01 Jan 2025

Goolala ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed when you use our mobile application Goolala, which offers services including grocery delivery, food ordering, pharmacy delivery, online shopping, and parcel delivery.

By using the Goolala app, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

• Name, phone number, email address, delivery address, payment information.

b. Location Information:

• With your consent, we collect real-time location data to enable deliveries and improve service accuracy.

c. Device & Usage Information:

• Device type, OS version, app usage data, IP address, browser type, crash reports, and diagnostic data.

d. Photos & Media (Optional):

• If you upload photos for proof of delivery or user profile.

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Fulfill orders and manage deliveries
• Process payments and refunds
• Send updates, notifications, and support responses
• Personalize app content and user experience
• Ensure security, prevent fraud, and comply with legal requirements

3. Sharing Your Information

We do not sell your personal data. We may share your data with:

• Service providers and delivery partners who need access to fulfill your orders
• Payment gateways to process transactions securely
• Legal authorities, if required under law or for safety purposes

4. Your Choices and Rights

• You may update your information in the app profile settings
• You can revoke location permissions at any time through your device settings
• You can request to delete your account and data by contacting us at [insert support email]

5. Data Security

We use encryption, secure servers, and industry-standard safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

6. Children’s Privacy

Goolala does not knowingly collect personal information from children under the age of 18. If we learn we have collected data from a child without parental consent, we will delete it.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be notified via app updates or email.

8. Contact Us

If you have any questions or concerns, please contact us at:
📧 Email: hello@goolala.app
📍 Address: Goolala Hive HQ, Bulala, Bacnotan, La Union, Philippines 2515