At Goolala, we value your time and satisfaction. We understand that sometimes plans change. This cancellation policy outlines the terms and conditions under which cancellations may be made.
Orders can be cancelled within 12 hours of placement, provided they have not already been processed or shipped.
To cancel an order, please contact us immediately at help@goolala.app with your order number and reason for cancellation.
If your order has already been processed or dispatched, cancellation may not be possible.
For services (subscriptions, bookings, or digital offerings), cancellations must be requested at least 24 hours before the scheduled start time.
Cancellations made after the service has commenced are not eligible for a refund.
Certain items/services are non-cancellable and non-refundable, including:
Customized or personalized products
Downloadable software or digital files
Services already rendered or partially completed
If your cancellation is approved, a full or partial refund may be issued as per our [Refund Policy].
Refunds will be processed within 7–10 business days to the original payment method.
For cancellation assistance, contact us at:
📧 help@goolala.app
