At Goolala, we are committed to providing high-quality services and a seamless experience for our users. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and obligations.
We offer refunds only under the following conditions:
The request is made within 7 days of the original purchase.
There is a clear issue or technical fault that prevents the purchased product or service from being used as intended.
The product/service was not delivered or accessed due to a system error on our part.
Refunds are not applicable in cases where:
The user has changed their mind after purchase.
The product was used or partially consumed.
The issue was caused by third-party services or user error.
For digital services (such as software access, subscriptions, or downloadable products), refunds will be considered only if the service is non-functional and our support team is unable to resolve the issue.
Once a subscription is active, we do not offer partial refunds for unused periods.
To request a refund, please contact our support team at [support@goolala.app] with the following details:
Your full name
Order number or transaction ID
Reason for refund request
Any relevant screenshots or documentation
Our team will review your request and respond within 3-5 business days.
If your refund is approved:
It will be processed through the original method of payment.
Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
Goolala reserves the right to refuse a refund request if it is deemed abusive, repetitive, or not in accordance with our stated policy.
We may update this Refund Policy from time to time. Any changes will be posted on this page and become effective immediately.
